Returns and exchanges
If the lens or frame breaks, or if you are not happy with the frames we can exchange the frame anytime (for another frame of the same cost) within thirty (30) days of your initial purchase. In this case, buyer pays return shipping and we will ship the new frames out for free. Your return credit will be applied to your credit, debit card or PayPal account. Unused accessories can be returned for a full refund or credit.
Shipping charges will not be refunded.
If you feel there is a manufacturing error, return the glasses for inspection within the warranty period (specified on the product page for each product). If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Our warranties do not cover normal wear and tear to the frames, lenses, or coatings.
Anti-reflection (AR) and mirror warranties cover crazing peeling, and minor scratches.
Topit AR, Standard and Premium Mirror Coatings Warranties cover one (1) year. Vivex AR coating Warranty is two (2) years.